Home 1 Suites Extended Stay - Kissimmee

So the hotel was fabulous. It’s definitely a motel in a bad area but the hotel itself was great for the value. The rooms were very clean, the bed was comfortable, hot water lasted my entire shower. The staff was incredibly kind and helpful. I had an issue with our car rental at the airport and it nearly ruined our entire vacation. I called the hotel crying in tears at 7am because we had park tickets for universal and I knew check in wasn’t until 3 but I had no where to put our bags because we weren’t given a car rental. I felt like I failed my kids and I was having a panic attack and called the hotel to see if I just simply drop our bags off in the lobby or behind the front desk and pay a bell service fee. The woman who answered calmed me down, felt so sympathetic for me, and saved our entire vacation. She said usually check in is at 3, but she encouraged us to just come on down and they would help us get checked in at 8am. I know that can’t always happen for everyone, but the empathy and kindness and the extra “pixie dust” that exerted from that staff member saved our trip, genuinely. That woman made our entire day. She was SO kind and so understanding on the phone. She fixed an issue she didn’t even create and didn’t have to help, but she chose to. All of the staff we had encounters with was extremely kind and helpful. The room was way more spacious than I thought it would be. Bathroom was huge and tub was perfectly big enough to relax in the bath after a Disney park day.

The new guy that checked me in had excellent customer service. He was very polite and explained everything to me. I drove from 3 hours away and I was checked in very quickly which was great cause I was tired.

The lady at the front desk when I checked in (early at that) was friendly and so helpful. I checked out before the doors were open in the lobby, but the gentlemen that met me at the door was also friendly and asked how my stay was.

it was the position we needed

Staff was really nice, from front desk to housekeeping. Central location of hotel was good, close to Orlando parks and lots of things to do in the remote area, however there is construction on the premises which blocks the entrance and exit. Didn't get to use pool but looked clean. Great place to stay at if just there to sleep and not spend time on the location. Beds were comfy!